KACE® Cloud Mobile Device Manager

Release Notes

June 2022

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud Mobile Device Manager allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

New features in KACE Cloud:

  • Exporting and importing Windows Firewall Rulesets: A KACE Cloud MDM Firewall Ruleset is a collection of Windows Firewall Rules that can be applied to managed Windows devices. For more details, see Configure Windows Firewall Rulesets in the Library.

    Quite often you can have a number of rulesets with similar contents and only a few modifications in each ruleset. To quickly create variations of similar rulesets, you can simply export a ruleset, import it back to KACE Cloud MDM, and make the required edits.

    Exported ruleset files are in the standard XML format, with the .kcwinfwrs file extension. When you export multiple rulesets at a time, they are combined in a WinFirewallRuleset.zip archive.

    NOTE: You must extract the individual .kcwinfwrs files from the archive before importing them back in to KACE Cloud MDM. Importing a collection of rulesets directly from a WinFirewallRuleset.zip archive is not supported.

    Each Windows Firewall Ruleset must have a unique name. When importing Windows Firewall Rulesets, if a ruleset with the same name already exists in KACE Cloud MDM, you must rename the ruleset before importing it. KACE Cloud MDM validates each .kcwinfwrs file during the import process, preventing any invalid ruleset files from being imported.

  • Windows Defender Antivirus threat data retention: By default, KACE Cloud MDM maintains the Defender Antivirus threat data for 90 days in the database. You can change this cap on the KACE Cloud MDM Settings page, as needed

NOTE: In Android Option Sets, Location Mode can be enabled or disabled. Choosing a specific option is no longer supported in the Android OS.

For complete information about these feature, visit the KACE Cloud Mobile Device Manager Help Center.

See also:

Resolved issues

The following issues are addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
It was not possible to delete an iOS device that has location data associated with it. 6384
Uploading a corrputed APK did not show the proper error.

6378

6366
Removing certain items from a Mac restriction set was preventing it from being saved correctly. 6340
The KACE Connect app was not showing the list of apps marked for the app catalog. 6329
Android device was intermittently failing to install side-loaded apps in a policy at enrollment. 6320

Known issues

The following issues are known to exist at the time of release.

Table 2: General known issues

Known Issue Issue ID
Android app associated with a policy appears to be installed on a device before it is actually installed, for example when the device is unavailable. 6182
Re-uploading a previously deleted app to the library fails. 6115
Windows variable replacement does not remove spaces. 5975
An Android agent update causes the device to exit kiosk mode. 5850
Some types of option sets are not applied to Android COPE devices. 5843
Smart label is not automatically including new macOS 12 devices. 5514
The KACE Connect app occasionally fails to deploy with the configured settings. The root issue is that the app settings are not always imported from Google Play appropriately. Deleting the app from the library and re-importing typically fixes the issue. 5510
iOS restriction sets can occasionally get left behind on a device. This is rarely an issue when applied through policies, but can occur if a restriction set is manually deployed to the device before the policy manager has a chance to push it. 4949
Installing a VPP (iOS) app to device while assigning the license to the user (instead of the device) fails. 4756
An Android Web App cannot be deleted from the app library if it was unapproved from the Google Play store. 4693

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - June 2022